Manufacturer guarantees
At Lights.co.uk Professional, many products come with the added benefit of a manufacturer’s guarantee. Your statutory warranty rights against us remain unaffected, the guarantee is provided to you in addition to and independent of your statutory rights. The manufacturer's guarantee is, of course, provided to you completely free of charge.
Please note that the terms of these guarantees are determined by the respective manufacturer and may differ accordingly.
ACB Illuminacion - 5 years
Conditions: Only for damage to the product that was not caused by the customer. Applies to drivers, LEDs and printed circuit boards.
Address: ACB Illuminacion S.L, Camino de Valencia, 104, 46190 Riba-roja de Túria, Valencia, Spain
E-mail: m.todeschini@acbiluminacion.com
Telephone: +34 9 62 77 91 66
ALUMINOR SAS - 5 years in total
Terms and conditions: Repair, dispatch of spare parts or replacement. Applies only to articles manufactured in France.
Address: Aluminor SAS, 852 CD 15, 06390 Contes, France
Email: marion.frankias@aluminor.fr
Telephone: +33 4 93 91 60 14
Anglepoise - for life after registration
Conditions: -> see warranty conditions
Address: Anglepoise GmbH, August-Horst-Straße 17, 50676 Cologne, Germany
E-mail: Contact possible after registration
Phone: Contact possible after registration
Arcchio - 5 years
Conditions: -> see warranty conditions
Address: LUQOM Holding GmbH, Rabanusstraße 14-16, 36037 Fulda, Germany
E-mail: see contact form
Phone: -
B-Leuchten - 5 years
Conditions: Applies to electronic parts / LED on presentation of proof of purchase
Address: B-Leuchten Vertriebs GmbH, Hüttenstraße 4, 59759 Arnsberg (Neheim-Hüsten), Germany
Email: schmelzer@b-leuchtenvertrieb.de
Phone: +49 2 93 28 99 11 58
Bankamp - 5 years
Conditions: Applies to electronic parts and LEDs on presentation of proof of purchase.
Address: Bankamp Leuchten GmbH & Co. KG, Hüttenstraße 4, 59759 Arnsberg - Neheim-Hüsten, Germany
E-mail: schmelzer@bankamp.de
Phone: +49 2 9 32 96 88 58
Beacon Lighting - 5 years
Conditions: -
Address: Beacon Lighting Europe GmbH, Dießemer Bruch 170-172, 47805 Krefeld, Germany
E-mail: sales@beaconlighting.eu
Phone: +49 2 15 13 25 82 39
Bopp - 5 years
Conditions: -> see warranty conditions
Address: Bopp Leuchten, Tannenweg 6, 74838 Limbach, Germany
E-mail: ret@bopp-leuchten.de
Phone: +49 62 87 92 06 26
By Rydens - 5 years
Conditions: Spare parts, repair or replacement. Does not apply to bulbs.
Address: By Rydens DE GmbH, In der Sohle 34, 59755 Arnsberg, Germany
Email: order@byrydens.de
Phone: +49 29 32 90 22 50
CMD - 10 years
Conditions: for corrosion damage to stainless steel lights -> see warranty conditions
Address: CMD Creativ Metalldesign GmbH, Erlenbachstraße 9, 74360 Ilsfeld, Germany
Email: info@creativ-metall.de
Phone: +49 70 62 67 58 20
Dalber - 3 years
Conditions: Missing or defective parts.
Address: Dalber S. L., Pol. Ind. nº1, Avenida de Alemania, 53-55, 03420 Castalla, Alicante, Spain
Email: export@dalber.com
Telephone: +34 9 65 56 13 15
DOTLUX - 3 to 7 years
Conditions: -
Address: DOTLUX GmbH, Richard-Stücklen-Straße 7, 91781 Weißenburg i. Bay, Germany
E-mail: retoure@dotlux.de
Phone: +49 91 41 40 51 410
Eco-Light - 5 years
Conditions: Lutec articles - solar lights excluded acc. Warranty conditions
Address: Eco-Light Leuchten GmbH, Alexander-Bell-Str. 20, 53347 Alfter, Germany
Email: reklamation@eco-light.biz
Phone: +49 22 22 82 78 5 - 21
Eglo - 5 years
Conditions: Only on fixed LED boards
Address: EGLO Leuchten GmbH, Heiligkreuz 22, A-6136 Pill, Austria
E-mail: DE.CustomerService@eglo.com
Phone: -
Elstead - 3 to 20 years
Conditions: Additional guarantee on various outdoor lights
Address: Elstead Lighting Sp. Z.o.o, ul. Komandosów 3, 32-085 Modlniczka, Poland
E-mail: fwintergerst@elsteadlighting.com
Phone: +49 160 99 10 06 67
ERCO Leuchten - 5 years
Conditions: -> see guarantee conditions
Address: ERCO Leuchten GmbH , Brockhauser Weg 80-82, 58507 Lüdenscheid, Germany
Email: a.kaiser@erco.com
Phone: +49 23 51 55 15 48
Escale - 5 years
Conditions: -> see warranty conditions
Address: Escale, Tannenweg 6, 74838 Limbach, Germany
E-mail: ret@bopp-leuchten.de
Phone: +49 62 87 92 06 26
Fabas Luce - 5 years
Conditions: on LED boards according to warranty conditions
Address: Fabas Luce S.p.a., Via Luigi Talamoni 75, 20861 Brughiero (MB), Italy
E-mail: service@fabasluce.com
Phone: +49 2932 890 16 60
Fischer & Honsel - 7 years
Conditions: The guarantee applies exclusively to the LED bulbs that are permanently installed in the lights. The conditions and scope of the manufacturer's warranty can be viewed at www.fischer-honsel.de.
Address: Fischer & Honsel, Graf-Gottfried-Straße 111, 59755 Arnsberg, Germany
E-mail: smanka@fischer-honsel.de
Phone: +49 2932 989 242
FLOS - up to 5 years
Conditions: Extended warranty for projects on request.
Address: FLOS S.p.A., Via A. Faini 2, 25073 Bovezzo (BS), Italy
E-mail: Sandra.Tameni@flos.com
Phone: +39 30 24 38 271
HEAVN - 3 years
Conditions: -
Address: HEAVN GmbH, Miesbacher Straße 34, 83620 Feldkirchen-Westerham, Germany
Email: Support@heavn-lights.com
Phone: +49 89 66 06 11 14
Hera - 3/5 years
Conditions: Guarantee for LED lights in accordance with Guarantee conditions
Address: Hera GmbH & Co. KG, Dieselstraße 9, D-32130 Enger, Germany
E-mail: mail@hera-online.de
Phone: +49 52 24 911-0
HerzBlut - 5 years
Conditions: Applies to LEDs with proof of purchase.
Address: HerzBlut GmbH, Illingheimer Straße 29, 59846 Sundern, Germany
Email: info@herzblut.eu.com
Phone: +49 23 93 91 91-0
Hunter - Lifetime warranty on the motor, 1 year on spare parts
Conditions: -
Address: Hunter Fan Company, 7130 Goodlett Farms Parkway, Suite 400, Memphis, Tennessee 38016, USA
E-mail: eballesteros@hunterfan.com, vanegas@hunterfan.com
Phone: -
InnoGreen - 5 years
Conditions: -
Address: InnoGreen Deutschland GmbH, LIS-Meitner-Straße 6, 64646 Heppenheim, Germany
E-mail: jens.soeffker@innogreen.de
Phone: +49 163 30 78 210
Intra Lighting - 7 years
Conditions: Repair or replacement according to warranty conditions
Address: Intra Lighting D.O.O., Vrtojbenska cesta 50, 5290 Šempeter pri Gorici, Slovenia
Email: quality@intra-lighting.com
Telephone: +38 653 98 44 06
Jakob Maul - up to 5 years, depending on the damage
Conditions: -
Address: Jakob Maul GmbH, Jakob-Maul-Straße 17, 64732 Bad König, Germany
E-mail: s.knoell@maul.de
Phone: +49 60 63 50 22 24
JUST LIGHT - 5 years
Conditions: -> see warranty conditions
Address: JUST LIGHT. GmbH, Olakenweg 36, 59457 Werl, Germany
Email: ralf.neuhaus@neuhaus-group.de
Phone: +49 29 22 97 21-0
K. S. Verlichting - 3 years
Conditions: In coastal areas where a high salt/acid density in the air is possible, the warranty period is limited. Brass parts without restrictions.
Address: K. S. Verlichting B. V., Korenmarkt 8, 1681 PB Zwaagdijk-Oost, The Netherlands
E-mail: info@ks-verlichting.nl
Telephone: +31 228 56 66 90
Ledino - according to the information on the packaging or instructions
Conditions: -
Address: Ledino Deutschland GmbH, Spitzahornweg 1, 14974 Ludwigsfelde near Berlin, Germany
E-mail: info@ledino.de
Phone: +49 30 76 73 736-0
Lucande - 5 years
Conditions: -> see warranty conditions
Address: LUQOM Holding GmbH, Rabanusstraße 14-16, 36037 Fulda, Germany
E-mail: see contact form
Phone: -
Lorefar - 5 years
Terms and conditions: 5 years applies to Architectural Lighting Products. The rest of the catalogue (Indoor, Outdoor and Fan): 3 years
Address: Lorefar S.L., Calle Dinámica, nº 1, Polígono Industrial Santa Rita, 08755 Castellbisbal, Barcelona, Spain
E-mail: aftersales@faro.es
Telephone: +34 93 77 23 966
Louis Poulsen - 5 years
Conditions: on the entire Louis Poulsen product range with the exception of batteries (for portable products) and third-party items -> see warranty conditions
Address: Louis Poulsen, Kaiserstraße 50, 60329 Frankfurt am Main, Germany
Email: frontdeskgermany@louispoulsen.de
Phone: +49 211 732 790
Maytoni - 5 years
Conditions: The end customer can obtain an extended 5-year warranty on maytoni.en. The warranty claim must be made to the shop within 30 days of the defect being discovered. The complaint must be accompanied by the 5-year warranty certificate as confirmation of successful warranty activation and a description of the defect in as much detail as possible, which should include the following information if possible: Name and code of the damaged product. Please note that the guarantee only applies to end users who are private consumers. The total duration of the warranty is 5 years from the date of purchase, which is stated on the proof of purchase.
Address: Maytoni GmbH, Feldstiege 98, 48161 Münster, Germany
E-mail: d.gamanova@maytoni.com, a.frolova@maytoni.com
Phone: +49 152 59 54 22 75, +49 2533 64 29 55 13
MORETTI LUCE - 2+3 years
Conditions: Product verification, correctly installed product, no manual intervention
Address: MORETTI LUCE S.r.l, Via Divisione Acqui 14/16, 25065 Lumezzane S. Sebastiano Z.I. (BS), Italy
E-mail: info@morettiluce.com
Telephone: +39 030 82 04 728
Nordlux - 5 years
Conditions: LED modules, see https://www.nordlux.com
Address: Nordlux GmbH, Industriering Ost 31, 47906 Kempen, Germany
Email: germany@nordlux.com
Phone: +49 2152 89 87 37
Paul Neuhaus - 5 years
Conditions: -> see warranty conditions
Address: Paul Neuhaus, Industriestraße 34, 59457 Werl, Germany
Email: ralf.neuhaus@neuhaus-group.de
Phone: +49 2922 97 21-0
Paul Neuhaus - PURE - 10 years
Conditions: -> see guarantee conditions
Address: Paul Neuhaus, Industriestraße 34, 59457 Werl, Germany
Email: ralf.neuhaus@neuhaus-group.de
Phone: +49 2922 97 21-0
Paulmann - 3 years
Conditions: -
Address: Paulmann Licht GmbH, Quezinger Feld 2, 31832 Springe / Völksen, Germany
E-mail: cpetersen@paulmann.de
Phone: +49 5041 998-120
Performance in Lighting - 3 years after expiry of the statutory warranty
Conditions: free spare parts, free equivalent replacement if necessary, no reimbursement of replacement costs
Address: Performance in Lighting Deutschland GmbH, Stapelner Str. 1+3, 38644 Goslar / Germany
Email: techsupport.de@pil.lighting
Phone: +49 5321 37 77-745
Quitani - 5 years
Conditions: -> see warranty conditions
Address: LUQOM Holding GmbH, Rabanusstraße 14-16, 36037 Fulda, Germany
E-mail: see contact form
Phone: -
Reality Leuchten - 5 years from date of purchase
Conditions: LED function guarantee. Replace the light if defective. If the model is no longer available, we offer a comparable model. No refund of the purchase price! Only applies to lights with built-in LEDs, not to bulbs. Customers must present proof of purchase and send in the defective model at their own expense as proof. Detailed information: https://www.trio-lighting.com/guarantee
Address: Reality Leuchten GmbH, Gut Nierhof 17, 59757 Arnsberg, Germany
E-mail: info@reality-leuchten.de
Phone: +49 2931 96 66-0
Ribag - 5 years
Conditions: -
Address: Ribag Licht AG, Kanalstrasse 18, CH-5745 Safenwil, Schweizer
E-mail: sales@ribag.com
Phone: +41 62 737 90 10
Schuller - 5 years
Conditions: only for processing defects
Address: Schuller S.L, Ctra. del Plá Km. 1,5, 46117 Bétera - Valencia, Spain
E-mail: -
Phone: -
Searchlight - 5 years
Conditions: on all LED-integrated products
Address: Searchlight Electric International Ltd, Sidney House, 900 Oldham Road, Manchester, M40 2BS, United Kingdom
E-mail: qcteam@searchlightelectric.com
Telephone: +44 161 20 33 300
STEINEL - 3 years / XLED series: 5 years
Conditions: -
Address: STEINEL GmbH, Dieselstraße 80-84, 33442 Herzebrock-Clarholz, Germany
E-mail: Service@steinel.de
Phone: +49 5255 488 188
Sylvania - depending on product series / service life
Conditions: Replacement delivery/credit note according to legal requirements. Specifications
Address: Feilo Sylvania Germany GmbH, Graf-Zeppelin-Straße 9-12, 91056 Erlangen, Germany
Email: andreas.kremer@sylvania-lighting.com
Phone: +49 9131 793-136
Tala - standard warranty, Muse collections: 5 years
Conditions: only for manufacturing or design defects
Address: Tala, Bertus Aafjeshove 40, 3437 JN Nieuwegein, Netherlands
Email: hello.eu@tala.co.uk
Telephone: +31 20 80 80 161
Tridonic - Depending on device and approval/consultation
Conditions: -
Address: Tridonic Deutschland GmbH, Edisonallee 1, 89231 Neu-Ulm, Germany
Email: technicalsalesservice@tridonic.com
Phone: +49 731 17 66 29-0
Trilux - 5 years
Conditions: 10-year after-sales promise
Address: Trilux GmbH & Co. KG, Heidestraße 4, 59759 Arnsberg, Germany
E-mail: aftersales@trilux.de
Phone: +49 23932 30 19 413
Trio Lighting - 5 years from date of purchase
Conditions: LED function guarantee. Replace the light if defective. If the model is no longer available, we offer a comparable model. No refund of the purchase price! Only for lights with built-in LEDs. No bulbs. Customers must provide proof of purchase and send in the defective model at their own expense as proof. Detailed information: https://www.trio-lighting.com/guarantee
Address: Trio Leuchten GmbH, Gut Nierhof 17, 59757 Arnsberg, Germany
E-mail: info@trio-leuchten.de
Phone: +49 2931 96 66-0
Waldmann - 20 years (LAVIGO, PARA MI, YARA)
Conditions: Extended warranty for projects on request.
Address: Herbert Waldmann GmbH & Co. KG, Peter-Henlein-Straße 5, 78056 Villingen-Schwenningen, Germany
Email: service@waldmann.com
Phone: +49 7720 60 11 70
Westinghouse - 10 years
Conditions: Repair/replacement. Only applies to the engine.
Address: Westinghouse Lighting Corporation, Krefelder Straße 562, 41066 Mönchengladbach, Germany
Email: consumersupport@westinghouselighting.de
Phone: +49 2161 57 307-16
Wever & Ducré - 3 years, after warranty claim
Conditions: Does not apply to bulbs and drivers.
Address: Wever & Ducré BV, Spinnerijstraat 99/21, 8500 Kortrijk, Belgium
E-mail: kundendienst@weverducre.com
Phone: +49 221 13 06 49 60
XAL - 5 years
Conditions: -
Address: XAL GmbH, Auer-Welsbach-Gasse 36, 8055 Graz, Austria
Email: office.frankfurt@xal.com
Phone: +49 89 32 37 380
Zambelis about illumina lights - 3 years
Conditions: -
Address: Illumina Leuchten, Österweg 4, 59469 Ense-Höingen, Germany
Email: einkauf@illumina.de
Phone: +49 29 38 98 75 200